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Management Audit

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PEOPLE PROBLEM SOLVING

deals sensitively and professionally with the wide range of less well defined, inter-personal, performance, working relationship or emotional problems that often occur in business but aren't always easy to tackle internally.




Understanding the context..


    • being fully briefed

Understanding the person/people.


    • exploring personal views & perceptions


    • assessing behaviours


    • reaching agreement about the issues


Providing feedback & reporting


    • face-to-face feedback


    • joint feedback


    • defining solutions


    • written reporting on key issues


    • on-going liaison and support

Typical enquiries that led to successfully managed assignments:

"We have two very key managers in the business who just can't get on with each other. Their lack of co-operation is now becoming problematic to those around them. Because of their technical value to the business at the moment we can't really move either of them but would like to see if we can do something to help resolve the current situation."

"One of our senior managers comes across as being very aggressive. A member staff recently lodged a charge of bullying and although we have dealt with that separately, we would like to see if some personal counselling would help the manager concerned to adopt better "softer skills."

"We have an employee who constantly applies for more senior roles and has been turned down for promotion on a few occasions recently, resulting in them getting a bit de-motivated. Although they are highly regarded in many ways and we wouldn't want to lose them, we are finding it quite hard to have open dialogue with them about the issues. We wonder if an outsider may have more success."

"At a recent appraisal, some negative issues relating to inter-personal style were raised but the employee found it hard to understand just what was meant. We can all see the results but find it harder to define the cause. Can you help us?"