mdas deals sensitively and professionally with the wide range of less well defined, inter-personal, performance, working relationship or emotional problems that often occur in business but aren't always easy to tackle internally.

Understanding the context..
- being fully briefed
Understanding the person/people.
- exploring personal views & perceptions
- assessing behaviours
- reaching agreement about the issues
Providing feedback & reporting
- face-to-face feedback
- joint feedback
- defining solutions
- written reporting on key issues
- on-going liaison and support
Typical enquiries that led to successfully managed assignments:
"We have two very key managers in the business who just can't
get on with each other. Their lack of co-operation is now becoming problematic
to those around them. Because of their technical value to the business at the
moment we can't really move either of them but would like to see if we can do
something to help resolve the current situation."
"One of our senior managers comes across as being very aggressive. A member
staff recently lodged a charge of bullying and although we have dealt with that
separately, we would like to see if some personal counselling would help the
manager concerned to
adopt better "softer skills."
"We have an employee who constantly applies for more senior roles and has been
turned down for promotion on a few occasions recently, resulting in them getting
a bit de-motivated. Although they are highly regarded in many ways and we wouldn't
want to lose them, we are finding it quite hard to have open dialogue with them
about the issues. We wonder if an
outsider may have more success."
"At a recent appraisal, some negative issues relating to inter-personal style
were raised but the
employee found it hard to understand just what was meant. We can all
see the results but find it harder to define the cause. Can you help us?"